Refund policy

Return Eligibility and Return Window

At Canvasvex, we want you to be completely satisfied with your purchase. We accept returns within 30 days from the confirmed delivery date. Please note that United States law does not provide a statutory cooling-off period for online purchases — this 30-day return window is our own policy, designed to give you peace of mind when shopping with us.

To qualify for a return, products must be in their original condition: unused, undamaged, unworn, and unwashed, with all original tags, labels, packaging materials, protective coverings, accessories, manuals, and any included components intact. Items showing signs of use, wear, modification, or damage caused after delivery may not be eligible for a full refund or may be subject to a partial refund or rejection.

We encourage you to inspect your order carefully upon delivery. If you notice any issue with your item or believe it may not meet your expectations, please contact us promptly within the 30-day return period. Return requests submitted after the return window has expired may not be eligible for approval.

How to Initiate a Return

Before returning any item, you must contact our customer support team to obtain return authorization. Do not send products back without prior approval, as unauthorized returns may result in delays, processing complications, or rejection of your return request.

To start a return, please reach out to us using any of the following contact methods:

  • Email: content@canvasvex.shop
  • Phone: 262-467-8645
  • Mailing Address: Canvasvex, 2337 Thoreau St, Inglewood, CA 90303, United States

When contacting us, please include your order number, a description of the item(s) you wish to return, and the reason for the return. Our support team will review your request and, if approved, provide you with detailed return instructions and, where applicable, a prepaid return shipping label.

Return Shipping

Canvasvex proudly offers free return shipping for all approved returns within the United States. Once your return is authorized, we will send you a prepaid return shipping label (when applicable) via email. Simply attach the label to your securely packaged return parcel and drop it off at the designated carrier location.

You are not responsible for paying return shipping costs for eligible returns. We cover the cost of return shipping to make the process as convenient and customer-friendly as possible.

Please ship your return to the address provided in your return authorization email. All returns must be sent to:

Canvasvex
2337 Thoreau St
Inglewood, CA 90303
United States

We recommend using a trackable shipping method and retaining proof of shipment until your return is confirmed as received and processed.

Refund Method and Timing

Once we receive your returned item, our team will inspect it to confirm that it meets the eligibility criteria outlined in this policy. You will be notified by email regarding the status of your return and whether your refund has been approved.

Approved refunds will be processed back to the original payment method used at checkout (e.g., credit card, debit card, PayPal, or other payment provider). Please allow several business days after approval for the refund to appear in your account, as processing times vary depending on your financial institution, payment provider, and transaction processing systems. Canvasvex is not responsible for delays caused by third-party payment processors or banks.

Refunds generally include the purchase price of the returned item(s). Because shipping within the United States is free on all orders, there are no shipping charges to refund.

Restocking Fees

Canvasvex does not charge restocking fees for approved returns that meet our return eligibility requirements. Eligible returns will be refunded in full (for the item price) without deductions for restocking or handling.

Partial Refunds

In certain circumstances, a partial refund may be issued instead of a full refund. Partial refunds may apply when:

  • The returned item is not in its original condition, shows signs of use, wear, or damage beyond normal inspection;
  • The product is missing original packaging, accessories, manuals, tags, or labels;
  • The item has been altered, modified, or used in a manner inconsistent with a returnable product;
  • The return is made significantly after the delivery date but still within the return window, and the product condition has deteriorated.

Our team will assess the condition of all returned items and notify you if a partial refund applies, along with an explanation of the adjustment.

Non-Returnable Items

While we strive to accommodate returns whenever possible, certain items and situations may not be eligible for return or refund, including:

  • Products that have been used, worn, washed, or altered after delivery;
  • Items returned without original tags, labels, or packaging;
  • Products damaged due to misuse, neglect, accidents, or improper handling after delivery;
  • Custom-made, personalized, or made-to-order items (unless defective or incorrect);
  • Gift cards, downloadable digital products, or promotional items (where applicable);
  • Items marked as final sale, clearance, or non-returnable at the time of purchase;
  • Returns initiated after the 30-day return window has expired;
  • Unauthorized returns sent back without prior approval from Canvasvex.

If you have questions about whether a specific item is eligible for return, please contact our support team before initiating your return.

Exchanges

At this time, Canvasvex does not offer direct product exchanges. If you would like a different size, color, style, or product, we recommend returning the original item for a refund (subject to this policy) and placing a new order for your preferred item.

This approach ensures faster processing and allows you to select exactly what you need. If you have concerns about product availability, feel free to contact our customer support team at content@canvasvex.shop or 262-467-8645 before completing your return.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, broken, or incorrect, please contact us immediately — preferably within 48–72 hours of delivery. You will not be responsible for any costs associated with returning or replacing damaged, defective, or incorrect items.

To help us resolve the issue quickly, please provide:

  • Your order number;
  • A description of the problem;
  • Clear photographs of the item, any visible damage, packaging materials, and shipping label (if applicable).

Once we review and verify your claim, we will work with you to provide an appropriate solution, which may include:

  • A full refund processed to your original payment method;
  • A replacement item shipped at no cost to you;
  • Store credit or another mutually agreed resolution.

We stand behind the quality of our products and will make every effort to resolve issues involving damaged, defective, or incorrect items promptly and fairly.

Order Cancellation

We process and prepare orders quickly to ensure fast delivery. If you need to cancel your order, please contact us at content@canvasvex.shop or 262-467-8645 as soon as possible.

Cancellation requests made before your order has shipped can typically be accommodated, and you will receive a full refund to your original payment method. Once an order has been dispatched (typically within one business day), cancellation may no longer be possible. In that case, you may refuse delivery or follow our standard return process once you receive the item.

Orders delivered within our standard 3–5 working day timeframe cannot be canceled in transit, but you may return them under the terms of this Return and Refund Policy once delivered.

Lost or Delayed Shipments

Canvasvex partners with reliable carriers to ensure timely delivery. Standard delivery within the United States takes 3–5 working days from the date of dispatch. If your order has not arrived within a reasonable timeframe, or if tracking information indicates a delivery problem, please contact us immediately at content@canvasvex.shop or 262-467-8645.

We will work with the shipping carrier to investigate and resolve the issue. Depending on the circumstances, we may offer a replacement shipment, refund, or other appropriate remedy.

Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information at checkout;
  • Inspecting items promptly upon delivery;
  • Contacting Canvasvex within the return window if any issue arises;
  • Securing return authorization before sending products back;
  • Returning items in original, unused condition with all components and packaging;
  • Following return instructions provided by our support team.

Failure to follow these procedures may result in delays, partial refunds, or denial of return requests.

Policy Updates

Canvasvex reserves the right to update, modify, or clarify this Return and Refund Policy at any time to reflect changes in our business practices, applicable law, or customer service standards. Any updates will be posted on this page, and the revised policy will apply to orders placed after the effective date of the change. We encourage customers to review this policy periodically.

Governing Law

This Return and Refund Policy, and any disputes arising from it, shall be governed by and construed in accordance with the laws of the State of California and applicable United States federal law, without regard to conflict of law principles.

Contact Us

If you have any questions, concerns, or require assistance with a return, refund, exchange, cancellation, or any other matter related to your order, please do not hesitate to contact our customer support team. We are here to help.

Canvasvex
Email: content@canvasvex.shop
Phone: 262-467-8645
Address: 2337 Thoreau St, Inglewood, CA 90303, United States

Thank you for shopping with Canvasvex. We appreciate your business and are committed to providing you with excellent products and outstanding customer service.