Contact Us
We're Here to Help
At Canvasvex, we're committed to providing exceptional customer service and support. Whether you have a question about our products, need assistance with an order, or want to share feedback, our team is ready to help. We aim to make every interaction with us as smooth and helpful as possible.
Contact Information
You can reach our customer service team through any of the following channels:
content@canvasvex.shop
Email is the fastest way to reach us for detailed inquiries. We typically respond to all email messages within 24 business hours. For order-specific questions, please include your order number in the subject line to help us assist you more quickly.
Phone
(262) 467-8645
Prefer to speak with someone directly? Give us a call during our business hours. Our team is happy to answer questions, provide product information, or help resolve any concerns you may have.
Mailing Address
Canvasvex
2337 Thoreau St
Inglewood, CA 90303
United States
Business Hours
Our customer service team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
- Saturday – Sunday: Closed
Please note that while our team is available during these hours, email inquiries sent outside business hours will be answered on the next business day. We appreciate your patience and will get back to you as quickly as possible.
Response Time
We understand that timely responses matter. Our standard response time for email inquiries is within 24 business hours. During peak shopping periods or holidays, response times may be slightly longer, but we always strive to get back to you promptly. Phone calls received during business hours are typically answered immediately or returned the same day.
Order, Shipping & Returns Inquiries
Order Status
If you have questions about your order status, please contact us at content@canvasvex.shop with your order number. We'll provide you with the most current information about your purchase, including processing status and tracking details once your order has shipped.
Shipping Information
We offer free shipping on all orders within the United States. Standard delivery takes 3–5 business days from the date your order is shipped. If you have specific questions about delivery times or need assistance tracking your package, our team is here to help.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our Return Policy for complete details. You may initiate a return within 30 days of receiving your order. For return authorization or questions about the returns process, contact us at content@canvasvex.shop or call (262) 467-8645, and we'll guide you through the process.
Product Questions
Have questions about materials, dimensions, care instructions, or product availability? We're happy to provide detailed information to help you make the best purchasing decision. Reach out via email or phone, and our knowledgeable team will provide the answers you need.
Feedback & Suggestions
Your experience matters to us. If you have feedback about your order, suggestions for improvement, or ideas for new products you'd like to see, we welcome your input. Please email us at content@canvasvex.shop — we read every message and continuously work to improve our products and service.
Before You Contact Us
To help us serve you better, please have the following information ready when reaching out about an order:
- Your order number (found in your order confirmation email)
- The email address used to place the order
- Details about your specific question or concern
This information helps our team locate your order quickly and provide accurate, personalized assistance.
We look forward to hearing from you and are committed to making your Canvasvex experience excellent from start to finish.